FAQ

Not a problem, we can schedule in ‘other’ siblings prior to the start of the actual school day or after the actual school day with an appointment based system. Whatever works best for your school!


Yes absolutely. These can be done in formal rows or more relaxed in the playground.

About two minutes per child, although each child varies. Some children are more than happy to have their picture taken, they are confident and may even joke around but we always get the perfect shot. Other kids need a wee bit of time to warm up to feel a bit more comfortable, and for these kids we have an extra dose of patience and understanding and you will still have lovely images to choose from.

Yes, all of our photographers have enhanced DBS certificates.

No, there are a variety of different methods of our collecting orders from parents that are specifically designed to minimise any administration of orders and monies. Please ask us direct for more details.

We can take PR, prospectus and website images. Don’t forget we offer 5 additional photography hours free as part of your photography package which can be used for sports days, school plays, or school days out! All photos from this are either given to the school or sold at 100% profit to the school.

All orders are processed at the same time once the cut off date has elapsed. (Ordering online is for your convenience only – it will not make your order any quicker.) For orders placed with ‘Delivery to a school address’ we aim to dispatch to the school within 28 days of the return date stated on the order form or online gallery expiry date. The school will then distribute the orders. For orders placed with ‘delivery to a home address’ we aim to dispatch within 28 days. If you have not received your home delivery order with this 28 day period, please email us on info@immi-school-photography.co.uk or call 0844 351 1397 and a member of our team will be more than happy to help.

Commission payments will be made either by BACS or cheque within 8 weeks of the photoshoot.

No we provide the digital images of portraits as part of our complimentary service. However, SIMS users will require a license file form Capita to enable the images to populate your database automatically – Capita do charge for this license.

We do not provide the licenses for SIMS, please contact CAPITA, their help desk on 0844 892 2407.

Yes, we have national coverage.

If you would like to make a booking with us or have any further questions, please contact info@immi-school-photography.co.uk or call 0844 351 1397, a member of our team will be more than happy to help.
If you are a parent and like the look of what we do, please speak to your nursery setting or school regarding booking us.

We are fully compliant with all aspects of GDPR and hold all data in accordance with this, please refer to our privacy policy for more details. If you have questions regarding GDPR, please contact us – info@immi-school-photography.co.uk

We will do our best to encourage the children to straighten themselves up working with the class teachers and TA’s before their photos, and will offer help where needed.

All orders are process at the same time once the cut off date has elapsed. (Ordering online is for your convenience only – it will not make your order any quicker.) For orders placed with ‘Delivery to a school address’ we aim to dispatch to the school within 28 days of the return date stated on the order form or online gallery expiry date. The school will then distribute the orders. For orders placed with ‘delivery to a home address’ we aim to dispatch within 28 days. If you have not received your home delivery order with this 28 day period, please email us on kim@immi-photography.com or call 0844 351 1397 and a member of our team will be more than happy to help.

Yes, don’t worry, we can process all late orders and deliver them straight to your door - simply contact us. Please note an additional fee of £6 will be required to cover a search fee and postage. 
Allow up-to 28 days for late orders to be produced.

As our system is automated we can only produce the sizes available. If you require a different size, why not order our digital download, you can print this at any size, as many times as you like.


You don’t need a PayPal account, PayPal acts as a merchant service and you can pay using a credit/debit card.

Your JPEG image/s are embedded within the ZIP format. Simply open the ZIP link to download/unpack your images. 
Some tablets and phones are unable to save JPEG images to their phones from a ZIP format without the help of an App. Please read the instructions below on how to do this.

Visit the IOS App Store and download iZip (free). Once downloaded go back to your email and press the (ZIP format) link, this will open Safari and give you the option to “Open in iZip”. Press this and click “OK” to extract your images. Once extracted you can then select your image/s and press save at the bottom of your screen. Visit the Play Store and download WinZip (free). Once downloaded open the app, allow access to your photos and press “try Free”. You can then go back to your email and press the (Zip format) link, this will open your web browser and give you the option to “Open in WinZip”. Once open you can then select your photograph/s and save them to your device.

We hold all portrait photographs for at least one full academic year.

Please either email us on kim@immi-photography.com or call 0844 351 397 and a member of our team will be more than happy to help.

Digital images are only available for individual portrait photographs. We do not offer digital copies of any group photographs for sale. All digital image sales are final.